You’ve bought the best technology, you’re ahead of the competition in what you can deliver, you have a busy schedule with demanding clients……..what could possibly go wrong?

The truth is you’ve bought into having an advantage and you need it to stay that way. You also cannot afford failure and major downtime.

Support services from eMerging will ensure that you maintain your advantage as best as possible without major cost, and that you’re able to keep working. Our team of highly skilled and experienced support engineers are ready to deal with operating and technical problems, solve remotely where possible (mostly the case), attend site and provide replacement loan equipment where necessary to keep you working. As part of a support agreement you will receive regular software updates completely free of charge with all the new features, capabilities and innovations that Pyramix is famous for delivering to keep you ahead of the market.

Support and a continuous relationship is all part of the ethos at eMerging, and it’s easy to get on board with the support option that’s right for your business:

Support Packages

Level 1:

Software maintenance (updates and new versions), telephone and email support

Level 2:

Software maintenance (updates and new versions), telephone and email support
eCare remote assistance (requires web connection) for virtual on-site support
on-site engineer support
loan systems / components where necessary to keep you working
free labour charges for out-of-warranty repair situations